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Privacy Policy



BETTY BAY DESIGN values your custom and your privacy

This Privacy Policy describes how and why BETTY BAY DESIGN collects, uses, and shares information when you purchase an item or contact us regarding our services.

Personal Information Collected

This includes your name, delivery and email address and payment method

For custom orders, this also may include specific details

How We Use Your Information

The information you give use will be used for:

· Processing your order

· Fulfil your order

· Providing customer support

· Product guarantees and settling disputes

Keeping Your Data

All information is kept securely and in line with UK laws.

Information relating to purchases is generally kept for 7 years.

Quotes and general enquires will be removed from our records after 6 months.

At this time, information sent via Facebook messenger can only be archived by Betty bay design but can be deleted by the sender. Therefore, if you would like this information deleted you can do this at any time directly.

Sharing Information

BETTY BAY DESIGN use third party platforms including Facebook, Etsy and PayPal and Stripe, which have their own privacy practices that we do not own or control. You can access each of these services Privacy documents through their own websites.

Information will be shared with Royal Mail (or other courier services) required to deliver your order

Your information is NEVER sold by BETTY BAY DESIGN

Your Rights

You may have the right to access and receive a copy of the personal information we hold about you or request the deletion of your personal information.

Unless there are exceptional circumstances (i.e where we are required to store data for legal reasons) we will generally delete your personal information upon request.

If you live in the EU and wish to raise a concern about our use of your information you have the right to do so with your local data protection authority.

Contact Us

If you have any questions or concerns please contact us


634 Melton Road




[email protected]

Changes to Our Privacy Policy

This policy will be under regular review with any updates published

Last updated 12/04/2021